PlaceLedger Support
PlaceLedger is a local-first rental documentation app from Vellumstead Labs LLC, under the public developer brand Vellumstead Labs. It is available on the Apple App Store and Google Play. This page covers current support, privacy, and terms information.
Preserve local records before troubleshooting
Do not uninstall PlaceLedger, clear its app storage, or delete a report before exporting or sharing any records you need to keep. Reports and photos are stored on the device, and PlaceLedger does not currently provide cloud backup, account sync, or server-side recovery of report contents.
Restore A Purchase
Use Restore Purchase in PlaceLedger settings after reinstalling or changing devices. Apple App Store or Google Play handles purchases, and RevenueCat checks entitlement status without receiving report content.
If access is still missing, tell support your platform, app version, approximate purchase date, and whether the purchase was a one-report or lifetime unlock.
Export A PDF
Generate and preview the PDF locally, then use the device's native share sheet to save or share it outside PlaceLedger. Open the saved copy and check that it contains the expected report before deleting data, reinstalling, or changing devices.
Review Permissions
Camera access is used to capture report photos, and photo library access is used to import existing photos. Location access is only needed when you choose optional GPS stamps for camera photos. Review PlaceLedger's permissions in the device settings, grant only the access needed for the task, and try again.
Check Linked Reports And Signatures
A move-out report created from a move-in report keeps a linked baseline reference. A locked report copy can include signer acknowledgements and optional drawn signatures. Before sharing, review the comparison and preview the PDF. If something is missing, tell support which report side or signer element is affected without attaching the private report in the first message.
Keep A Copy Outside The App
PlaceLedger does not currently provide cloud backup. Keep exported reports, and any local backup file available in your build, outside PlaceLedger's app storage. Verify that the saved file opens before relying on it during a device change or deletion.
Verified Handoff And Deletion
Verified handoff sends no report PDF, photos, address, notes, or signatures to the PlaceLedger service. If a handoff fails, send support only the exact on-screen error, platform, app version, and whether you are the sender or recipient. Do not send an invitation link, verification code, email address, report fingerprint, or report.
Senders can review and delete remote handoff data under Settings and Privacy controls. Recipients can use Your handoff privacy on the private response page. Keep the content-free deletion receipt if support is needed.
Contact Support
Email: [email protected]
Support is handled by email. No guaranteed response-time SLA is currently published. Requests that involve store purchases or another service may also depend on that provider's review and records.
Send Useful, Safe Details
Start with:
- Your device model and operating system version.
- The PlaceLedger app version, if available.
- Whether the issue involves photos, reports, PDFs, purchases, or settings.
- What you expected to happen and what happened instead.
Do not email reports, property addresses, photos, signatures, PDFs, GPS details, or backup files unless PlaceLedger support specifically requests them after reviewing the initial message. If a file is requested, share only what is needed and remove or obscure unrelated private information where practical.
Privacy And Terms
Review the current legal pages for privacy, data deletion, and terms information.